OUR STORES

VISIT OUR NEW
STORE IN LEICESTER

Satchel & Co Ltd Unit 4 The Mill 10, 12 Keats Lane, Earl Shilton, Leicester, Leicestershire, LE9 7DQ, United Kingdom

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we strive to ensure that the product you receive closely matches the images shown on our website. However, since many of our items, like leather journals and cotton paper, are handcrafted and made from natural materials, slight variations in texture, color, or appearance may occur. These natural variations are part of the product's uniqueness and character. If you have any concerns, please reach out to us, and we’ll be happy to assist.

Where can I view my sales receipt?

You can view and access your sales receipt in the following ways: 1. Order Confirmation Email: After completing your purchase, a detailed sales receipt will be sent to the email address you provided during checkout. Be sure to check your inbox (and spam folder) for this confirmation. 2. Customer Account: If you created an account on our website, you can log in to view your past orders and download your sales receipts from your account dashboard. 3. Contact Us: If you’re unable to locate your receipt, please contact our customer service with your order details, and we will resend the sales receipt to you. For any issues, feel free to reach out via our website’s contact form or email.

How can I return an item?

To return an item, follow these steps:

1. **Check Eligibility**:
Ensure your item is eligible for return. Products must be unused, in their original packaging, and returned within 30 days of receipt. Customized or personalized items are non-returnable unless defective.

2. **Contact Us**:
Reach out to our customer service team via the contact form on our website or by email. Provide your order number and details about the item you'd like to return. If the product is damaged or defective, include photos to assist with processing.

3. **Receive Return Instructions**:
Once your return is approved, we will provide you with detailed return instructions, including the return address and any shipping labels, if applicable.

4. **Return the Item**:
Carefully pack the item in its original packaging, and ship it back to the provided address. You are responsible for return shipping costs unless the return is due to a defect or an error on our part.

5. **Refund or Exchange**:
Once we receive and inspect the returned item, we will notify you of the approval of your refund or exchange. Refunds will be processed within 7-10 business days and will be issued to the original payment method.

If you have any questions or need assistance, please don't hesitate to contact our support team.

Will you restock items indicated as “out of stock?”

Yes, we do restock items that are out of stock whenever possible. If a product you are interested in is currently unavailable, we recommend checking back regularly or contacting our customer service team for an estimated restock date.

Additionally, if available, you can sign up for restock notifications on the product page by providing your email, and we’ll notify you as soon as the item is back in stock.

Where can I ship my order?

We offer shipping to a wide range of locations. You can ship your order to the following:

1. **Domestic Shipping**:
We ship to all regions within the United Kingdom.

2. **International Shipping**:
We also provide international shipping to many countries worldwide. During checkout, you’ll be able to select your country and see available shipping options for your location.

Please note that shipping fees, delivery times, and any customs duties or taxes will vary depending on the destination. You can check the specific details at checkout or contact our customer service for more information about shipping to your area.

INFORMATION ABOUT US

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