Welcome to Fausta. By purchasing products from our website (https://fausta.co.uk), you agree to comply with and be bound by the following Terms and Conditions of Payments and Purchases. These terms govern your use of our site and the purchasing process, ensuring both parties are clear on our mutual rights and obligations.
1. Payment Terms
1.1 Payment Methods:
We accept various forms of payment, including but not limited to major credit cards, debit cards, and PayPal. The available payment methods will be clearly stated during the checkout process.
1.2 Payment Timing:
All payments must be made in full at the time of purchase. Orders will not be processed until payment has been successfully completed and verified.
1.3 Currency:
All prices listed on our website are in British Pounds (£) unless otherwise specified. Any currency conversion fees or international transaction fees are your responsibility.
1.4 Payment Security:
We use secure third-party payment processors to handle all transactions. Your payment information is not stored on our servers. By purchasing through our website, you agree to the terms and conditions of our payment processors.
1.5 Taxes:
Any applicable taxes, including VAT, will be calculated and added to your order at checkout. You are responsible for any taxes or duties applicable in your jurisdiction.
2. Purchasing Products
2.1 Order Confirmation:
Once you complete your purchase, you will receive an order confirmation via email. This confirmation is an acknowledgment that we have received your order but does not guarantee acceptance or availability of the product.
2.2 Product Availability:
We strive to keep our inventory up to date, but in the event that a product is out of stock or unavailable, we reserve the right to cancel your order and issue a full refund. We will notify you promptly if any issues arise with your order.
2.3 Pricing:
Prices for our products are subject to change without notice. Once you have placed an order, the price you paid is final and will not be adjusted for future promotions or price reductions.
2.4 Right to Refuse:
We reserve the right to refuse any order for any reason, including but not limited to suspected fraud, pricing errors, or issues with shipping addresses.
3. Shipping and Delivery
3.1 Shipping Fees:
Shipping costs will be calculated at checkout based on your delivery address and the weight of your order. Any additional customs fees or import duties are your responsibility.
3.2 Shipping Time:
We strive to process and ship orders within the specified timeframe provided at checkout. Delivery times may vary depending on location and shipping method selected. We are not responsible for delays caused by external factors such as customs clearance or shipping carrier issues.
3.3 Ownership and Risk:
Ownership of the products passes to you once the items have been shipped. You bear the risk for the products during transit. We offer tracking services for most orders, but we are not liable for any loss or damage during shipping.
4. Returns, Refunds, and Exchanges
4.1 Return Policy:
If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receiving the product, provided the item is unused, in its original packaging, and in resalable condition. Customized or personalized products are non-returnable unless defective.
4.2 Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days. Refunds will be issued using the original payment method. Shipping costs are non-refundable unless the return is due to a defect or error on our part.
4.3 Exchanges:
If you wish to exchange a product, please contact us within 30 days of receiving your order. We will assist you in processing the exchange, but you are responsible for any shipping costs incurred in returning and reshipping items.
4.4 Defective or Damaged Products:
If your item arrives defective or damaged, please contact us immediately with supporting documentation (e.g., photographs). We will arrange for a replacement or a full refund at no additional cost to you.
5. Cancellation Policy
5.1 Order Cancellation by Customer:
You may cancel your order before it has been shipped. To request a cancellation, please contact us as soon as possible. Once your order has been shipped, you will need to follow our returns process.
5.2 Order Cancellation by Us:
We reserve the right to cancel any order for any reason. If your order is cancelled, we will notify you and issue a full refund to your original payment method.
6. One-Year Warranty
We provide a one-year replacement guarantee for defective products. If your product has any craftsmanship defects or issues, contact us within one year of purchase. We will provide a free replacement or a complete refund, no questions asked.
7. Liability
7.1 Limitation of Liability:
We are not liable for any direct, indirect, incidental, or consequential damages that may result from the purchase or use of our products, including but not limited to loss of profits, loss of data, or damage to property. Our liability is limited to the purchase price of the products.
7.2 Indemnity:
You agree to indemnify and hold us harmless from any claims, losses, or damages arising out of your breach of these Terms and Conditions or your improper use of our products.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom, and you agree to submit to the exclusive jurisdiction of the courts located in the UK for any disputes arising out of these Terms.
9. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms regularly to stay informed of any changes. Your continued use of the website following any modifications signifies your acceptance of the revised terms.
Contact Us
For any questions regarding our Terms and Conditions, feel free to contact us via the details provided on our website.
By purchasing from our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.